NowPatient

NowPatient is a digital health technology platform owned and operated by Infohealth Ltd, a licensed online pharmacy serving patients in the UK, US, and Rest of the World.

What is NowPatient?

NowPatient is a fully regulated, clinically governed digital healthcare platform operated by Infohealth Ltd, a licensed online pharmacy registered in England and Wales. It is a Class I software medical…

Is NowPatient legit?

NowPatient is operated by Infohealth Ltd and has offices in both the United Kingdom and the United States.

Where is NowPatient located?

How can I contact NowPatient?

NowPatient offers two membership plans, Core and Core+. The plans give you the flexibility to access our platform's services at the level that suits you.  You can select you plan…

What are the Core and Core+ Plans?

How do I create an account?

How do I connect my NHS account to NowPatient?

A step-by-step guide to closing your NowPatient account, including how we handle your personal health data and what information we're required to retain

How do I delete my account & what happens to my data?

NowPatient's Data Retention Policy sets out how long personal data is kept, why it is retained, and how it is securely disposed of when it is no longer needed.

How Is my data handled?

Many of the services that NowPatient provides rely on virtual video consultations.  You can Learn how to Book a Video Consultation in 7 Easy Steps, below.

How do I book a telehealth video consultation?

Find answers to common questions about NowPatient’s remote video consultations, including how to book, what to expect, your clinician, cancellations, data security, and insurance.

What are video consultations?

Undecided about video consultations? Find out if they are safe and suitable for you.

Are video consultations suitable for me?

NowPatient delivers all clinical services through live, real-time video consultations. This step by step guide walks you through every stage of the process, from booking your appointment to receiving your…

How do online video consultations work and what should I expect?

Why do I need to provide my NHS number, when booking a consultation, if I am a user based in England?

Where can I find my NHS number?

Why do I need to provide consent to allow the clinician to view my Summary Care Record, if I am a user based in England?

Certain medications which NowPatient prescribes, require a blood pressure reading to be taken.  This is to ensure that the medication can be safely prescribed for you.

How do I measure my blood pressure before a video consultation?

Everything you need to know about NHS prescription charge exemptions

Am I exempt from NHS prescription charges?

Learn how to checkout any product that you add to your Cart

How do I checkout an order?

Once you have checked out and paid, you can track and manage all your orders in one place. This guide explains how to find your orders, understand what each status…

How can I track & manage my orders?

From dispatch times to cold-chain packaging, here's everything you need to know about receiving your NowPatient order.

What do I need to know about deliveries?

Can I create special instructions for my delivery?

How are temperature sensitive medications delivered?

Learn how we handle customer returns & cancellations

What should I do If I want to return or cancel my order?

NowPatient welcomes concerns, compliments, and complaints as valuable feedback that helps improve its services. All complaints are handled with the strictest confidence, and making a complaint will not affect the…

How can I make a complaint?

Raj Patel

Answers to common questions about NowPatient, from getting started to managing your account and services.

General FAQs

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