Pharmacy Regulation
UK pharmaceutical services are provided by Infohealth Pharmacy, regulated and authorised for internet sales by the General Pharmaceutical Council (GPhC) under registration number 1036487. The Superintendent Pharmacist responsible for the safe and effective oversight of all medicines supplied is Mr Amish Patel (GPhC Registration Number 2042705). Every sale of medicines is carried out under the supervision of a registered pharmacist.
Prescribing Services
NowPatient's prescribing services are regulated by the GPhC. The Clinical Safety Officer and Nominated Individual is Mr Navin Khosla. The Medical Director, Dr Ihtesham Sabri, is responsible for the prescribing formulary and treatment guidelines used by all clinicians on the platform. All clinicians are registered with the appropriate regulatory body, undergo DBS checks and licence verification, and their credentials are visible when you book a consultation.
Trusted by the NHS
NowPatient is trusted by the NHS to deliver a range of free pharmacy and healthcare services to patients across England, including NHS Online Pharmacy, NHS Pharmacy First, NHS Quit Smoking, NHS New Medicine Service, GP Appointment Booking, and GP Records Folder.
Security and Accreditations
NowPatient not only meets UK and US data security standards but exceeds them. The platform is regularly audited internally and externally. All data is encrypted in transit and at rest using AES-256 encryption. Key certifications include:
ISO 9001 - Quality Management
ISO 13485 - Medical Devices Quality Management
ISO 27001 - Information Security Management
UKCA - UK Conformity Assessed Medical Device
NHS DTAC - Digital Technology Assessment Criteria
DSPT - NHS Data Security and Protection Toolkit (completed annually)
Cyber Essentials Plus - UK government-backed certification with external audit
HIPAA - US Health Data Protection Compliance
GDPR / UK GDPR - Registered with the ICO
DCB 0129 and DCB 0160 - NHS Clinical Safety Standards
Professional Indemnity and Insurance
NowPatient holds comprehensive professional indemnity and liability insurance covering all digital health, pharmacy, and prescribing services worldwide. Insurance is provided by CFC Underwriting Limited, authorised and regulated by the Financial Conduct Authority (FCA). In the UK, NowPatient is also insured by the National Pharmacy Association for dispensing and telehealth prescribing services. Every clinician on the platform has their personal indemnity insurance and scope of clinical practice validated before they are permitted to provide services.
Registered Trademark
NowPatient is a registered trademark in both the United Kingdom (UK00003816072) and the United States (7510911).