Skip to main content

How do I delete my account & what happens to my data?

A step-by-step guide to closing your NowPatient account, including how we handle your personal health data and what information we're required to retain

Written by Raj Patel

How Do I Close My Your Account

Step 1 - Using the navigation, find 'Account Settings'

Mobile menu open on the Account section, listing Account Settings, User Profile, Medical Profile and Sign Out

Step 2 - Select 'Close Account'

Account Settings menu with options for Password & Security, Notification Settings, Policies, Help and Close Account

Step 3 - To help us improve, let us know why you will be closing your account

'It's a Shame to See You Go!' dialog asking why you're leaving, with four reasons to choose from

Step 4- Enter 'DELETE' when prompted to confirm the deletion of your account

Account deletion dialog with 'DELETE' typed into the confirmation box and a red Delete Account button

Step 5 - You will receive an email informing you that your account has been closed

Confirmation email saying your account has been deleted and any legally required records will be kept under our data retention policy


What Is the NowPatient Data Retention Policy

There are legal and regulatory requirements for us to retain certain personal data, usually for a specified amount of time. We also retain data to help our business operate and to have information available when we need it. However, we do not need to retain all data indefinitely, and retaining data can expose us to risk as well as be a cost to our business. You can view our Data Retention Policy which explains our requirements to retain data and to dispose of data and provides guidance on appropriate data handling and disposal.

Did this answer your question?