NowPatient

NowPatient is a digital health technology platform owned and operated by Infohealth Ltd, a licensed online pharmacy serving patients in the UK, US, and Rest of the World.

What is NowPatient

NowPatient is a fully regulated, clinically governed digital healthcare platform operated by Infohealth Ltd, a licensed online pharmacy registered in England and Wales. It is a Class I software medical…

Is NowPatient Legit

Find out which services are available to you based on where you live.

NowPatient Services by Country

NowPatient is operated by Infohealth Ltd and has offices in both the United Kingdom and the United States.

NowPatient Office Locations

NowPatient offers two membership plans, Core and Core+. The plans give you the flexibility to access our platform's services at the level that suits you.  You can select you plan…

What are the Core and Core+ Plans

How to Create an Account with NowPatient

A step-by-step guide to closing your NowPatient account, including how we handle your personal health data and what information we're required to retain

How To Delete Your Account & What Happens to Your Data

NowPatient's Data Retention Policy sets out how long personal data is kept, why it is retained, and how it is securely disposed of when it is no longer needed.

How Is Patient Data Handled

Learn how to Book a Video Consultation in 7 Easy Steps

Booking a Telehealth Video Consultation From A Service

Find answers to common questions about NowPatient’s remote video consultations, including how to book, what to expect, your clinician, cancellations, data security, and insurance.

What Are Video Consultations

Undecided about video consultations? Find out if they are safe and suitable for you.

Are Video Consultations Suitable For You

NowPatient delivers all clinical services through live, real-time video consultations. This step by step guide walks you through every stage of the process, from booking your appointment to receiving your…

A Step by Step Guide to How Online Video Consultations Work and What to Expect

Certain medications which NowPatient prescribes, require a blood pressure reading to be taken.  This is to ensure that the medication can be safely prescribed for you.

How to Measure Your Blood Pressure Before a Video Consultation

You will need to submit photos of your progress during months 2, 3, 5, 6, 8, 9, 11, and 12 when requesting a new supply of weight loss medication. During…

How to Submit Photo’s For Weight Loss Treatment Continuation

The NowPatient Adiposity Ratio requires you to submit your waist circumference readings.  Here we show you how to do it correctly

Measuring Your Waist Circumference

Everything you need to know about NHS prescription charge exemptions

Prescription Charge Exemptions (England)

How NowPatient handles temperature sensitive medications

Learn how to checkout any product that you add to your Cart

How to Checkout Your Order

Once you have checked out and paid, you can track and manage all your orders in one place. This guide explains how to find your orders, understand what each status…

How To Track & Manage Orders

From dispatch times to cold-chain packaging, here's everything you need to know about receiving your NowPatient order.

Delivery Questions, Answered

Learn how we handle customer returns & cancellations

Returns & Cancellations

NowPatient welcomes concerns, compliments, and complaints as valuable feedback that helps improve its services. All complaints are handled with the strictest confidence, and making a complaint will not affect the…

Making a Complaint

Raj Patel

Answers to common questions about NowPatient, from getting started to managing your account and services.

General

Homepage

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.