Are Video Consultations Suitable For You

NowPatient uses real-time video because it is the safest way to deliver remote care. It allows your clinician to see and hear you, respond immediately to your situation, ask follow-up questions, and address any concerns you raise on the spot — all within a single session.

Video consultations are suitable for most patients who do not need a physical examination and can communicate via video. They may not be appropriate if you require hands-on examination or lab tests, in which case you will need to visit a doctor in person. They are also not a substitute for your regular doctor if you have a serious or life-threatening condition.

Several services require a consultation before treatment can be prescribed, including:

From your account homepage, navigate to the relevant Service Card and follow the prompts. You will choose a date, time, and clinician, enter safety information (including an emergency contact and consultation address), and confirm your booking. Slots are available up to 7 days in advance, and you will receive confirmation by email, in-app notification, and push notification.

Yes. When booking, you can browse available clinicians for your chosen service and filter by gender and spoken language. You will see each clinician’s full name, licence number, and specialist credentials before making your selection.

Before your appointment, complete or update your health profile, which may include:

Ensure NowPatient has access to your device’s camera and microphone, and bring valid ID, as your clinician will verify your identity. You may also bring a carer or family member if they are with you in person — just let the clinician know at the start.

For services that require it, the NowPatient app uses your smartphone’s front-facing camera to measure blood pressure without a cuff or wearable. It is classified as a Class I Medical Device (CE and UKCA certified). You will be prompted to take a reading during the booking process on a compatible iOS or Android device.

Your clinician will introduce themselves, verify your identity, and remind you of your responsibility to provide honest and accurate information. They will then carry out a clinical assessment relevant to your chosen service, which may result in a prescription, counselling, or discussion of test results. With your consent, they may also inform your regular doctor of the outcome.

Only with your explicit consent, or where it forms part of the service terms you agreed to. NowPatient strongly recommends agreeing to this, as your doctor is responsible for your overall care and should have a record of any consultations and agreed plans.

You will receive a post-consultation notification summarising:

If a prescription was issued, it will appear in your Cart. You may also receive a short feedback survey, which NowPatient encourages you to complete.

Your order is then sent to NowPatient’s regulated online pharmacy for processing and dispatch.

NowPatient’s clinicians are board-certified pharmacists, nurses, or doctors registered with their respective regulatory bodies (e.g., the General Pharmaceutical Council for pharmacist independent prescribers in England). All clinicians undergo DBS checks and rigorous licence verification. The formulary of medications and conditions is governed by the Medical Director, Dr. Ihtesham Sabri.

Yes. NowPatient is GDPR compliant and HIPAA compliant, meaning your personal health information is handled securely and with full confidentiality. The platform is certified to the highest industry standards for data security and clinical governance.

NowPatient holds several externally audited accreditations, including:

UK data is stored solely within the UK; US data is governed by HIPAA protocols. Regular internal and external audits are conducted to maintain these standards.

Yes. NowPatient holds comprehensive professional indemnity and liability insurance covering all digital health, pharmacy, and prescribing services worldwide, provided by CFC Underwriting Limited, which is authorised and regulated by the Financial Conduct Authority (FCA).

Please cancel at least 24 hours in advance.

After two missed appointments, your booking rights will be temporarily revoked. You will be notified after each missed booking. If you believe a missed appointment was recorded in error, or had a genuine reason, you can raise a ticket with the NowPatient support desk.