Frequently Asked Questions
What does NowPatient do?
Where is NowPatient located?
How can I contact NowPatient?
Who owns NowPatient?
Can you tell me more about your NHS online pharmacy?
How do I make a complaint?
Can you tell me more about NowPatient's prescribing services for treatments offered?
Can you tell me more about NowPatient’s US services?
Is NowPatient legit and can I trust information from NowPatient?
What are NowPatient’s opening hours?
How do I access NowPatient?
What if I don’t have a smart phone?
Do you have plans if your service is down?
How do you keep my data secure?
What payment methods and currencies do you accept?
Cancellations & Returns
What should I do if I have an issue using the app?
Can I be removed from your mailing list?
Can I change my email?
Can I change my password?
I am an NHS user in England and my NowPatient account is suspended. Why?
How can I delete my account?
Does NowPatient have insurance in place for the services it provides?
Why is it important to choose an online pharmacy and telehealth service that is insured?
Who insures your services and which services are insured?