Step 1 - Go to the tools page. Select NHS New Medicine Service. You can select the star icon on the tool and this will create a shortcut on your dashboard for ease of future use
Step 2 - NowPatient can identify whenever you are prescribed a new medication. If you qualify for support you will be sent an NHS New Medicine Service invite notification. Alternatively, you can manually check if your medication qualifies for support by using the NHS New Medicine Service tool
Step 3 - If you have been sent an invite, you will be able see it in the ‘My Notifications’ section on your dashboard. Open the message and select the booking link
Step 4 - Select a time and date for your consultation. Your consultation booking date has to be between 7 and 14 days since you started your new medication
Step 5 - You will now see a list of clinicians who are specially trained to provide the service that you have chosen. You can filter clinicians by gender. Once you have selected your clinician, you will be able to confirm the booking and add the appointment date to your calendar
Step 6 - You will receive an email and notification reminder, 30 minutes before the consultation starts. You will also be able to track your consultation in ‘My Consultations’ located on your dashboard
Step 7 - During the consultation, the clinician will address any questions you have about your new medication, including any medication adherence issues you feel are important and that you would like to raise
Step 8 - At the end of the consultation, your clinician will discuss the next steps, including an agreed action plan and a follow-up consultation, if appropriate. If there is no agreed action plan or the need for a follow-up consultation, then the service will end with a notification summarising the outcome
Step 9 - If a follow-up consultation is agreed, then you will receive a notification summarising the first consultation along with a booking link that will allow you to book the follow-up consultation. This should be done between 14 and 21 days from the date of the first consultation
Step 10 - At the follow-up consultation, the clinician will assess if you are adhering to your medication regimen and discuss any concerns you still have about the new medication such as persistent side-effects
Step 11 - At the conclusion of your follow-up consultation, your clinician may advise no further action and that you continue taking your new medication as prescribed, or notify your GP to raise any concerns which may require the GP to review your new medication
Step 12 - After the consultation has ended, you will receive a summary notification describing the outcome of the service including copies of any GP referrals, actions advised or any interventions made such as weight management, diet & nutrition, alcohol consumption, physical activity or stop smoking advice
