Weight Loss Programs

Weight Loss Programs is a specialist private prescribing & support service for individuals who are eligible for weight loss treatment.

If you are eligible, You can book a free online video consultation with a specialist weight loss clinician who can perform an assessment and If appropriate, prescribe weight loss treatment. Prescribed treatments are dispensed and delivered to your home or workplace from our licensed online pharmacy.

You can use the Weight Loss Programs service if you:

There are two ways to check for program eligibility:

Manual check: If you did not complete your Health Profile on sign-up, select the ‘Check Eligibility’ option on the Weight Loss Programs Service Card, located on your account homepage. Complete the eligibility assessment and If you qualify, you can proceed to book a consultation.

The consultation & ongoing support is completely free. If your clinician prescribes weight loss medication then you only pay for the cost of the medication, including any shipment costs. If your clinician does not prescribe a treatment, then there is no cost whatsoever.

Follow these steps to book your free video consultation through NowPatient:

Confirm your booking. Click ‘Confirm Booking’ to complete the process. You will see a confirmation pop-up and be redirected to your homepage. You will also receive in-app and push notifications.

To ensure safe and personalised care, you must complete or update your health profile before booking. This helps your clinician identify potential drug interactions, allergies, and contraindications. Depending on the treatment or the condition being treated, Your clinician may require the following:

Important: Before your consultation please ensure NowPatient has access to your device’s microphone and camera. Also please bring your ID - your clinician will verify your identity for safety. Finally, you can bring a carer, friend, or family member if they are in the same location as you. Let your clinician know at the start of the appointment. You may be asked about their relationship to you.

For certain medications like GLP-1 weight loss drugs, your clinician may need your most recent blood pressure reading. The NowPatient app uses an innovative, cuffless approach — your smartphone’s front-facing camera measures your blood pressure while held in front of your face. It is the world’s only blood pressure check without a cuff or wearable.

The blood pressure tool is classified as a Medical Device and conforms to EU CE and UKCA Class I Medical Device standards. CE Class IIa conformity is expected in 2025. You will need a recent iOS or Android smartphone with a front-facing camera (not available on desktop devices).

To take your reading:

Yes. You can opt in to receive an SMS reminder 30 minutes before your scheduled consultation. You will also receive in-app and push notifications when your booking is confirmed.

At the start, your clinician will introduce themselves and confirm your identity. You will be reminded that:

Your clinician will then conduct the weight loss assessment. At the end of the consultation, the clinician will decide whether treatment is safe and suitable for you.

If treatment is appropriate, the clinician will discuss the available options with you so that you can jointly agree on the best course of action. Once agreed, the clinician will issue a prescription order.

With your consent, the clinician may also inform your doctor of the treatment prescribed. We recommend you agree to this, as your doctor is responsible for your overall care and should have a record of the consultation and any medication prescribed.

Your clinician may also take the opportunity to offer general health advice, including guidance on healthy living or stopping smoking.

Please note: Medication is not guaranteed and is provided only at the discretion of the assessing clinician.

After your consultation, you will receive a post-consultation notification summarising:

Your family doctor is responsible for your overall care. Our clinicians will communicate with your doctor if they have concerns or recommendations that could affect your care. Referrals are only made with your explicit consent or where they form part of the terms of service you agreed to.

If a referral letter was issued, you can view a copy in the ‘Documents’ section of your account. If treatment was prescribed, it will appear in your Cart.

You may also receive a short survey about your experience. We encourage you to complete it. Your feedback helps us improve the service for you and other patients.

If your clinician prescribes treatment during the consultation, follow these steps to complete your order:

NowPatient keeps you informed at every stage. You will receive status update notifications through:

Fourteen days after receiving your first monthly supply, NowPatient will send you a notification advising that you are eligible to reorder.

Before you can complete your reorder, you will be required to check-in with our specialist weight loss clinicians. This can be by way of video consultation and/or online assessment with photo verification, depending on the program schedule. Regular check-in’s allow our clinicians to:

If continued treatment is approved, your medication is added to your Cart for checkout.

The schedule for check-in’s is shown below:

Each month, you complete a quick online assessment so our clinicians can monitor your progress and ensure your treatment is working effectively. Once approved, your medication will be ready for checkout from your Cart.

Every 3 months, you are required to attend a follow-up video consultation with a NowPatient clinician. When it is time, you will receive a notification reminder. Go to ‘Manage Treatments’ in your Weight Loss Programs Service Card to book a convenient time.

NowPatient requires photos of your most recent weight readings and a completed online assessment as evidence of your weight loss progress. This allows the clinical team to verify your weight, monitor your progress, and ensure your treatment remains safe and suitable.

Important: All images must be accurate and unedited. Weight loss medications can cause serious illness and severe side effects if used inappropriately. Clinicians need accurate information to prescribe safely.

Submit 3 photos each time you complete an online assessment for a reorder:

In each photo, display a notice with the date clearly shown. All photos must be taken within the last 3 days, with good lighting, and without any filters or editing.

You submit photos and complete the online assessment during months 2, 3, 5, 6, 8, 9, 11, and 12 when requesting a new supply. During months 1, 4, 7, 10, and 13, you attend a virtual video consultation instead. You also submit photos at your annual review.

Treatment cannot be provided without photos and a completed treatment feedback survey. This requirement exists to ensure your treatment is safe and suitable. Using weight loss medication incorrectly can have dangerous side effects.

Your privacy is always our priority. NowPatient follows strict security and confidentiality protocols for all images. Photos are only viewed by your prescribing clinician.

We deliver to all postcodes and zip codes worldwide. Some rural areas may experience slightly longer delivery times.

All orders are shipped in discreet, unmarked packaging, suitable for delivery to your home, workplace, or a neighbour’s address. For temperature-sensitive items (like weight loss injections), we use cold chain-validated packaging to maintain product quality, safety, and efficacy.

First order restriction: For your protection, your first order can only be delivered to the address registered with NowPatient. Future orders can be delivered to any other address.

If you order contains a weight loss injection, you can also expect the following to be provided:

We aim to dispatch all orders placed Monday–Friday before 3pm on the same day. Orders placed after 3pm or on weekends are dispatched the next working day.

For deliveries outside the UK, check with your national postal service for accurate delivery days.

You can check tracking details in the ‘Notifications’ section on your account homepage (click the bell icon) at any time after dispatch. If your delivery has not arrived within 10 days of the dispatch notification, contact us and we will do everything we can to resolve the issue.

In the rare case of a late delivery, refrigerate your order and contact our Support Team as soon as possible. Your pen may still be suitable to use, and the team can advise further.

NowPatient’s weight loss prescribing clinicians are board-certified pharmacists, nurses, or doctors who can prescribe any medicine for any medical condition, subject to accepted accreditation and good clinical practice. Each clinician is registered with their respective regulatory body — for example, pharmacist independent prescribers in England are registered with the General Pharmaceutical Council (GPhC).

Every clinician undergoes an extensive background check, including a Disclosure and Barring Service (DBS) check, and a rigorous licence verification process. When you book, you will see the clinician’s full name, licence number, and any specialist credentials.

Our formulary of medications and conditions treated is controlled, governed, and continuously risk-assessed by our Medical Director, Dr. Ihtesham Sabri.

Please note: If your clinician does not prescribe what you were hoping for, it is because they have exercised their clinical judgement. NowPatient is a safe prescribing service, not a self-select service. If no prescription is issued, you will not be charged.

NowPatient’s pharmacists provide weight loss medication advice and counselling. If you have any questions about your prescribed medication, our pharmacy team is available to help.

For injectable weight loss medications such as Wegovy and Mounjaro, store in the refrigerator. Do not freeze.

For injectable medications such as Wegovy and Mounjaro, each pen contains 4 doses. You take one dose per week, so each pen lasts 4 weeks. Each month you should increase your dose until reaching the maximum maintenance dose.

It depends on the individual. Some people see results within a few weeks, while others may need a few months. You may start feeling fuller after a few doses, but it can take time for the medication to work fully. If you don’t see changes after a few months, speak to your clinician about other options.

If you forget your Mounjaro or Wegovy injection:

You may experience more intense side effects, but these should settle over time. If side effects are troublesome, delay your next dose by a few days. If severe or not resolving, speak to a healthcare professional. Always read the user manual and instruction leaflet carefully.

Option 1 (recommended): Order the same dose again and continue for another 4 weeks. There is no harm in staying on a lower dose longer than 4 weeks, and many people do this to allow side effects to settle.

Option 2: If you have not had any side effects and have completed at least 3 doses at your current level, you may consider moving to the next dose. However, this is not the recommended use and may cause more side effects at the higher dose.

If you lose or misuse more than one dose, order another pen of the same dose to continue for at least 4 weeks in total. Moving up after fewer than 3 doses at your current level is not recommended.

You can dispose of your sharps bin for free by contacting your local council and arranging a pickup.

You may notice you suddenly stop losing weight after a period of progress. This is called a weight loss plateau, and it is a natural part of the process. When you increase your dose, the medication may not seem to work as well initially as your body adjusts. You may also lose water weight first, which is why your weight may stabilise.

If you continue taking your medication as directed, eat healthily, and exercise regularly, you should continue losing weight after the plateau.

NowPatient supports you throughout your weight loss journey with advice on exercise, diet, and any concerns about your treatment. Weight loss treatments like injections require exercise and dietary guidance to help reach your goals. Each follow-up is an opportunity to discuss progress when renewing your prescription.

You can also use the Weight Loss Graph in the Performance Trackers section of your account homepage to track your weight and visualise your progress. If treatment works as intended, you will also see the change reflected in a lower BMI Risk indicator in the Personalised Insights section.

When you decide to stop your weight loss medication, NowPatient offers a free 12-month Weight Loss Treatment Cessation Support programme to help you maintain your results. Research shows many people regain weight after stopping GLP-1 medications if they do not receive the right support.

The program includes:

NowPatient holds comprehensive professional indemnity and liability insurance covering all digital health, pharmacy, and prescribing services worldwide. Insurance is provided by CFC Underwriting Limited, a specialist insurer authorised and regulated by the Financial Conduct Authority (FCA).