Book a FREE private video consultation with a licensed NowPatient clinician for 30+ common conditions. If you're prescribed treatment, the medication is added to your cart and dispatched from our licensed online pharmacy. If nothing is prescribed, you pay nothing.

NowPatient clinicians can assess and treat 30+ common conditions through the service, including hair loss, weight loss, insomnia, menopause, acne, cystitis, erectile dysfunction, fungal nail infections, genital herpes, influenza, irritable bowel syndrome (IBS), migraines, psoriasis, rosacea, shingles, thrush, urinary retention, and more.

You can use the Get Treated Privately service if you're aged 18 or over and have a registered account.

The consultation itself is completely free. If your clinician prescribes medication, you only pay for the cost of the medication, including any shipment costs. If your clinician does not prescribe a treatment, there is no cost whatsoever.

The Get Treated Privately service follows a straightforward process.

Ensure your health profile is up to date. Your clinician may need details of your current medications and supplements, known allergies and adverse reactions, existing medical conditions, previous surgeries or hospitalisations, family medical history (where relevant), current symptoms or health concerns, blood pressure readings (see below), height and weight (to calculate your BMI), and certain blood test results.
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Additionally, If you are a UK user registered with the NHS in England, we encourage you to connect your NHS account. You can do this easily from your account homepage. This way our clinicians, subject to your consent, can view your health record to ensure they are prescribing safely.

Important: Before your consultation please ensure NowPatient has access to your device's microphone and camera. Bring your ID, as your clinician will verify your identity for safety. You can also bring a carer, friend or family member if they are in the same location as you. Let your clinician know at the start of the appointment, and you may be asked about their relationship to you.

For certain medications, your clinician will need a recent blood pressure reading. You can take one inside the NowPatient app using a iOS or Android smartphone with a front-facing camera (this feature isn't available on desktop devices).

To take your reading, follow the prompt during booking when a blood pressure reading is required, then read and agree to the disclaimer. Enter your personal details (age, height and gender) and follow the on-screen steps. We recommend being in a well-lit room with a stable Wi-Fi connection. The screen will tell you when to stay still. Your clinician will then have your most recent reading to make safe prescribing decisions.

At the start, your clinician will introduce themselves and confirm your identity. You'll be reminded that you are completing this consultation for yourself and to the best of your knowledge, you must disclose any medical conditions, serious illnesses or operations, and you must disclose any prescription or non-prescription medications you're taking.

The clinician then reviews your case and may prescribe treatment, recommend further investigation, refer you to your own doctor, or offer general health advice including guidance on healthy living or stopping smoking.

Please note: Medication is not guaranteed and is provided only at the discretion of the assessing clinician.

After your consultation, you'll receive a post-consultation notification summarising the outcome of your appointment, any referrals made to your doctor, and any advice given by your clinician.

Your family doctor is responsible for your overall care. Our clinicians will communicate with your doctor if they have concerns or recommendations that could affect your care. Referrals are only made with your explicit consent or where they form part of the terms of service you agreed to.

If a referral letter was issued, you can view a copy in the Documents section of your account. If treatment was prescribed, it will appear in your Cart.

You may also receive a short survey about your experience. We encourage you to complete it, as your feedback helps us improve the service for you and other patients.

If your clinician prescribes treatment during the consultation, open your Cart from the account navigation, select Checkout, choose your delivery address and method, confirm your billing address, review the order summary, and submit payment.

Payment is processed securely on our banking page. NowPatient never handles your payment details, payments are processed securely by our banking partner. Once payment is complete, you'll see a confirmation screen and be redirected to your homepage.

Fourteen days after receiving your first monthly supply, NowPatient will send you a notification advising you're eligibility to reorder. Navigate to Get Treated Privately and select Manage Treatments, where you'll see Reorder, Voided and Pending sections. Select Reorder to book a follow-up consultation.

For your own safety and in line with our prescribing guidelines, we don't issue more than 1 month's supply at a time. This ensures your clinician can follow up on your progress before issuing a new prescription, check the medication continues to remain safe, suitable and effective, and adjust your dose if needed, or advise you to stop treatment.

At the end of the follow-up, the clinician may advise you to stop treatment, stay on the current dose, or increase the dose. If it's safe to continue, the medication will be added to your Cart for checkout. As a responsible prescribing service, NowPatient always monitors treatment plans to ensure ongoing safety and suitability.

NowPatient's prescribing clinicians are board-certified pharmacists, nurses or doctors who can prescribe any medicine for any medical condition, subject to accepted accreditation and good clinical practice. Each clinician is registered with their respective regulatory body, for example pharmacist independent prescribers in England are registered with the General Pharmaceutical Council (GPhC).

Every clinician undergoes an extensive background check, including a Disclosure and Barring Service (DBS) check, and a rigorous licence verification process. When you book, you'll see the clinician's full name, licence number and any specialist credentials.

Our formulary of medications and conditions treated is controlled, governed and continuously risk-assessed by our Medical Director, Dr. Ihtesham Sabri.

Please note: If your clinician does not prescribe what you were hoping for, it's because they have exercised their clinical judgement. NowPatient is a safe prescribing service.

NowPatient's pharmacists provide medication advice and counselling across all dispensing services. If you have any questions about your prescribed medication, our pharmacy team is available to help.

We deliver to all postcodes and zip codes worldwide. Some rural areas may experience slightly longer delivery times.

All orders are shipped in discreet, unmarked packaging, suitable for delivery to your home, workplace or a neighbour's address. For temperature-sensitive items (such as insulin or weight-loss injections), we use cold chain-validated packaging to maintain product quality, safety and efficacy.

For your protection, your first order can only be delivered to the address registered with NowPatient. Future orders can be delivered to any other address.

We aim to dispatch all orders placed Monday to Friday before 3pm on the same day. Orders placed after 3pm or on weekends are dispatched the next working day.

UK shipping uses Royal Mail Tracked 24 & Signed for next-day delivery. Europe deliveries go via Royal Mail Tracked, taking 3 to 5 working days. Worldwide deliveries go via Royal Mail and take 5 to 7 working days, tracked where available.

For deliveries outside the UK, check with your national postal service for accurate delivery days.

Yes, we ship temperature-sensitive medicines. We use a specialist courier service for all temperature-sensitive deliveries to ensure cold chain integrity is maintained at all times.

You can check your tracking details in the Notification Feed section of your dashboard any time after dispatch. If your delivery hasn't arrived within 10 days of the dispatch notification, please contact us and we'll do everything we can to resolve it.

NowPatient keeps you informed at every stage. You'll receive status updates through email and in-app notifications.

NowPatient follows strict General Data Protection Regulations (GDPR) and is HIPAA compliant, ensuring Personal Health Information (PHI) is handled securely. Legal requirements ensure your personal data is managed with the utmost confidentiality. Records are maintained of all processing, and breaches are reported if they occur.

NowPatient meets and exceeds UK and US data security standards, demonstrated through regular internal and external audits. Our externally audited accreditations include ISO27001, DTAC, DSPT and Cyber Essentials+.

Data residency is a key priority. UK-based data remains solely in the UK. US data is governed by HIPAA-prescribed data security protocols. The data centres we use align with the highest standards of security and privacy, safeguarded through regular external audits.

NowPatient has specific safeguards and protocols in place. Our video technology platform is certified to the highest industry standards of data security and clinical governance.

Find answers to common questions about NowPatient’s Get Treated Privately service, including eligibility, consultations, prescriptions, reordering, delivery, and data security.

NowPatient clinicians can assess and treat the following 30+ common conditions through the service

You can use the Get Treated Privately service if you:

The consultation itself is completely free. If your clinician prescribes medication then you only pay for the cost of the medication, including any shipment costs. If your clinician does not prescribe a treatment, then there is no cost whatsoever.

The Get Treated Privately service follows a straightforward process:

To ensure safe and personalised care, you must complete or update your health profile before booking. This helps your clinician identify potential drug interactions, allergies, and contraindications. Depending on the treatment or the condition being treated, Your clinician may require the following:

Important: Before your consultation please ensure NowPatient has access to your device’s microphone and camera. Also please bring your ID - your clinician will verify your identity for safety. Finally, you can bring a carer, friend, or family member if they are in the same location as you. Let your clinician know at the start of the appointment. You may be asked about their relationship to you.

For certain medications or condition treatments, your clinician may need your most recent blood pressure reading. The NowPatient app uses an innovative, cuffless approach — your smartphone’s front-facing camera measures your blood pressure while held in front of your face. It is the world’s only blood pressure check without a cuff or wearable.

The blood pressure tool is classified as a Medical Device and conforms to EU CE and UKCA Class I Medical Device standards. CE Class IIa conformity is expected in 2025. You will need a recent iOS or Android smartphone with a front-facing camera (not available on desktop devices).

To take your reading:

At the start, your clinician will introduce themselves and confirm your identity. You will be reminded that:

Your clinician will then conduct the assessment relating to your chosen treatment or condition. At the end of the consultation, the clinician will decide whether treatment is safe and suitable for you.

If treatment is appropriate, the clinician will discuss the available options with you so that you can jointly agree on the best course of action. Once agreed, the clinician will issue a prescription order.

With your consent, the clinician may also inform your doctor of the treatment prescribed. We recommend you agree to this, as your doctor is responsible for your overall care and should have a record of the consultation and any medication prescribed.

Your clinician may also take the opportunity to offer general health advice, including guidance on healthy living or stopping smoking.

Please note: Medication is not guaranteed and is provided only at the discretion of the assessing clinician.

After your consultation, you will receive a post-consultation notification summarising:

Your family doctor is responsible for your overall care. Our clinicians will communicate with your doctor if they have concerns or recommendations that could affect your care. Referrals are only made with your explicit consent or where they form part of the terms of service you agreed to.

If a referral letter was issued, you can view a copy in the ‘Documents’ section of your account. If treatment was prescribed, it will appear in your Cart.

You may also receive a short survey about your experience. We encourage you to complete it. Your feedback helps us improve the service for you and other patients.

If your clinician prescribes treatment during the consultation, follow these steps to complete your order:

Fourteen days after receiving your first monthly supply, NowPatient will send you a notification advising that you are eligible to reorder. To reorder, you will need to navigate to the Get Treated Privately and select the option ‘Manage Treatments’. Here, you will be able to view the following sections:

Select ‘Reorder’ and this will allow you to book a follow-up consultation.

For your own safety and for our prescribing guidelines, we do not issue more than 1 month supply at a time, this ensures your clinician can:

At the end of the follow-up, the clinician may advise you to stop treatment, stay on the current dose, or increase the dose. If it is safe to continue, the medication will be added to your Cart for checkout. As a responsible prescribing service, NowPatient always monitors treatment plans to ensure ongoing safety and suitability.

NowPatient’s prescribing clinicians are board-certified pharmacists, nurses, or doctors who can prescribe any medicine for any medical condition, subject to accepted accreditation and good clinical practice. Each clinician is registered with their respective regulatory body — for example, pharmacist independent prescribers in England are registered with the General Pharmaceutical Council (GPhC).

Every clinician undergoes an extensive background check, including a Disclosure and Barring Service (DBS) check, and a rigorous licence verification process. When you book, you will see the clinician’s full name, licence number, and any specialist credentials.

Our formulary of medications and conditions treated is controlled, governed, and continuously risk-assessed by our Medical Director, Dr. Ihtesham Sabri.

Please note: If your clinician does not prescribe what you were hoping for, it is because they have exercised their clinical judgement. NowPatient is a safe prescribing service, not a self-select service. If no prescription is issued, you will not be charged.

NowPatient’s pharmacists provide medication advice and counselling across all dispensing services. If you have any questions about your prescribed medication, our pharmacy team is available to help.

We deliver to all postcodes and zip codes worldwide. Some rural areas may experience slightly longer delivery times.

All orders are shipped in discreet, unmarked packaging, suitable for delivery to your home, workplace, or a neighbour’s address. For temperature-sensitive items (such as insulin or weight loss injections), we use cold chain-validated packaging to maintain product quality, safety, and efficacy.

First order restriction: For your protection, your first order can only be delivered to the address registered with NowPatient. Future orders can be delivered to any other address.

We aim to dispatch all orders placed Monday–Friday before 3pm on the same day. Orders placed after 3pm or on weekends are dispatched the next working day.

For deliveries outside the UK, check with your national postal service for accurate delivery days.

You can check tracking details in the ‘Notifications’ section on your account homepage (click the bell icon) at any time after dispatch. If your delivery has not arrived within 10 days of the dispatch notification, contact us and we will do everything we can to resolve the issue.

Yes. NowPatient keeps you informed at every stage. You will receive status update notifications through:

Yes. NowPatient follows strict General Data Protection Regulations (GDPR) and is HIPAA compliant, ensuring Personal Health Information (PHI) is handled securely. Legal requirements ensure your personal data is managed with the utmost confidentiality. Records are maintained of all processing, and breaches are reported if they occur.

NowPatient meets and exceeds UK and US data security standards, demonstrated through regular internal and external audits. Our externally audited accreditations include:

Data residency is a key priority. UK-based data remains solely in the UK. US data is governed by HIPAA-prescribed data security protocols. The data centres we use align with the highest standards of security and privacy, safeguarded through regular external audits.

Yes. NowPatient has specific safeguards and protocols in place. Our video technology platform is certified to the highest industry standards of data security and clinical governance.
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