NHS Online Pharmacy

NowPatient is an NHS-approved online pharmacy that lets you order your NHS repeat prescriptions from home. Your medication is dispensed by Infohealth Pharmacy and delivered to your door across all UK postcodes.

The service is available to patients registered with a GP surgery in England. It is commissioned by NHS England and is not available in Scotland, Wales, or Northern Ireland.

You can sign up using your email address or your NHS login credentials. Signing up with NHS login is faster — your repeat prescriptions will appear within 10 minutes. If you sign up by email, it can take up to 4 hours for your NHS record to be linked.

If signing up by email, you need your name, gender, date of birth, ethnicity, home address (including postcode), and a contact number. If using NHS login, most of these details are shared automatically from your NHS account.

NHS login is a secure single sign-on service that lets you access multiple digital health services with one email and password. NowPatient is an approved NHS integrated partner, so you can use NHS login to access your account directly.

Yes. You need a fully verified NHS login account to use it with NowPatient. If your account is not yet verified, you will need to complete the NHS verification process first.

No. When you create your account, NowPatient automatically links to your GP surgery. Your GP does not need to be informed separately.

Log in to your account, go to the NHS Hub, and select ‘Order Prescription’ from the NHS Online Pharmacy Service Card. Choose your medications, confirm your exemption status, select a delivery address and method, then submit your payment.

After you place an order, it is sent electronically to your GP for approval. This process can take up to 72 hours. Once approved, we dispense your medication and prepare it for delivery.

Yes, if your GP surgery supports note submissions. This is useful if you need extra supply for a holiday or have a special request. You can type your note during the checkout process.

NowPatient sends status update notifications by email and in-app at every stage of your order, from placement through to delivery.

If your doctor prescribes a new medication, we will create a new order or add it to an existing one. Your order details will be updated and you will receive an in-app notification.

No. NowPatient accounts are unique to each individual. Each family member needs to create their own account to order prescriptions.

Yes. Ask your GP to send your prescription via EPS to Infohealth Pharmacy (provider code: FM824). We will process and dispatch your items with no delivery charge, but you will not have access to order tracking or account features.

Ask your GP surgery to recreate it as an electronic prescription and send it to provider code FM824. Alternatively, the surgery can post the paper prescription to:

NowPatient c/o Infohealth Pharmacy,

28 Chipstead Valley Road,

Coulsdon,

Surrey
CR5 2RA.

We deliver to all postcodes in England. Some rural areas may experience slightly longer delivery times.

All orders are shipped in discreet, unmarked packaging. Temperature-sensitive items (such as insulin) are sent in cold chain-validated packaging. Controlled drugs are handled by a specialist courier service.

We offer Royal Mail Standard Tracked & Signed (2–3 days), DHL Express Tracked (1–2 days), and Royal Mail Special Delivery (next working day, guaranteed before 1pm). Orders placed Monday–Friday before 3pm are dispatched the same day.

Yes. During checkout, you can choose any saved address or add a new one. However, your first NHS prescription order must be delivered to the address registered with the NHS. Subsequent orders can go to any address.

Check the tracking details in the ‘Orders History’ section of your account. If your order has not arrived within 10 days of the dispatch notification, contact us and we will work to resolve the issue.

Missing items usually mean your GP did not approve them. Common reasons include ordering too early, your GP wanting to review your medication directly, or your treatment course having expired. Contact your GP surgery for more information.

No. NowPatient is paid the same set dispensing fee per item as any high-street pharmacy in England. There is no additional cost to the NHS.

The current NHS prescription charge in England is £9.90 per item. You may be exempt from paying. Use the NHS eligibility checker to find out.

A PPC is like a season ticket for prescriptions. It lets you get as many NHS prescriptions as you need for a fixed price: £32.25 for 3 months or £114.50 for 12 months. You can buy one online from the NHS.

When you create a NowPatient account, you nominate NowPatient (Infohealth Pharmacy) to receive your electronic prescriptions. You can only nominate one pharmacy at a time in England, but you can switch at any time with no obligation.

Your account is suspended if NowPatient has been de-nominated as your pharmacy. If this was unintentional, log in to see a re-nomination prompt, or contact us by phone or email. Once re-nominated, your account will reactivate within 4 hours.

If you choose to move to another pharmacy, your NowPatient account will be deleted. All your data will be removed except for information we are legally required to retain under our data retention policy.

If you use NHS login, your details sync from your NHS account. Update them through NHS login or ask your GP to make the changes. The updated information will flow through to NowPatient automatically.

We supply the brand recorded on your prescription. If you need a specific brand, contact us at support@nowpatient.com or ask your doctor to add the brand name to your prescription. If you have consistently received the same brand, we can see this on your record and will continue to supply it.

Yes. Our pharmacists provide medication advice and counselling for all dispensing services. If you have questions about your prescribed medication, our pharmacy team is available to help.

You can report side effects through the Yellow Card Scheme (accessed via ‘Report Side Effects’ in your profile settings) or using the reporting assistant on the ‘Report Side Effects’ Service Card on your homepage. The Yellow Card Scheme is run by the MHRA.

Yes. NowPatient never handles your payment details. All payments are processed securely by Lloyds Bank PLC through our secure banking page.

For health, hygiene, and safety reasons, we cannot exchange or refund dispensed medicinal products, perishable items, personalised or cosmetic items, or unsealed products worn next to the skin or hair. This does not affect your statutory rights.

Return unwanted medicines to any NHS pharmacy for safe disposal. You can also post them back to us — contact us for a return form with pre-paid postage. The return address is:
​
NowPatient c/o Infohealth Pharmacy,

28 Chipstead Valley Road,

Coulsdon,

Surrey
CR5 2RA.

Always keep your proof of posting.