Weight Loss Programs

Weight Loss Programs is NowPatient’s specialist private prescribing and support service for individuals who are eligible for weight loss treatment. If eligible, you can book a free online video consultation with a specialist weight loss clinician who can perform an assessment and, if appropriate, prescribe weight loss treatment. Medications are dispensed and delivered from our licensed online pharmacy.

The service is available to adults aged 18 and over with a registered NowPatient account.

The consultation and ongoing support are completely free. You only pay for the cost of any medication prescribed, including shipment costs. If your clinician does not prescribe a treatment, there is no cost whatsoever. Free shipment only applies to destinations in England.

No. Medication is not guaranteed and is provided only at the discretion of the assessing clinician. NowPatient is a safe prescribing service, not a self-select service. If no prescription is issued, you will not be charged.

Yes. The formulary of medications and conditions treated is controlled, governed, and continuously risk-assessed by Medical Director Dr. Ihtesham Sabri. All consultations are conducted via live video, and all clinicians are registered with their respective regulatory bodies and undergo DBS background checks.

There are two ways to check. If you have completed your full Health Profile, NowPatient can automatically check your eligibility and send you a notification inviting you to a consultation. Alternatively, select ‘Check Eligibility’ on the Weight Loss Programs Service Card on your account homepage, complete the eligibility assessment, and if you qualify, you can proceed to book.

Yes. All patients must complete or update their health profile before booking. This includes current medications, allergies, existing conditions, previous surgeries, family medical history, current symptoms, blood pressure readings, height and weight (this is very important for calculating your BMI), and certain blood test results.

Start by checking your eligibility on the Weight Loss Programs Service Card. If you qualify, click ‘Book Consultation’, choose a date, time, and clinician, review your booking, provide your consultation address and emergency contact, and confirm. You can filter clinicians by gender and spoken languages.

Yes. During booking, you can browse available specialist weight loss clinicians and filter by gender and spoken languages. You will see each clinician’s full name, licence number, and specialist credentials.

You can opt in to receive an SMS reminder 30 minutes before your scheduled consultation. You will also receive in-app and push notifications when your booking is confirmed.

The NowPatient app measures your blood pressure using your smartphone’s front-facing camera — no cuff or wearable required. It is particularly important for GLP-1 weight loss drugs. The tool is classified as a Medical Device conforming to EU CE and UKCA Class I standards. You need a recent iOS or Android phone (not available on desktop).

Ensure NowPatient has access to your device’s microphone and camera. Bring your ID — your clinician will verify your identity for safety. You can also bring a carer, friend, or family member if they are in the same location. Let your clinician know at the start of the appointment.

Your clinician will introduce themselves and confirm your identity. You must disclose any medical conditions, illnesses, operations, and current medications, and provide accurate, honest responses. The clinician will conduct a weight loss assessment and, if treatment is appropriate, discuss available options with you to jointly agree on the best course of action.

With your consent, the clinician may inform your doctor of the treatment prescribed. We recommend agreeing to this, as your doctor is responsible for your overall care and should have a record of the consultation and any medication prescribed.

Your clinician may also take the opportunity to offer general health advice, including guidance on healthy living or stopping smoking.

Clinicians always exercise their clinical judgement. NowPatient is a safe prescribing service, not a self-select service. If your clinician determines a medication is not safe or suitable, they will not prescribe it. You will not be charged.

You will receive a notification summarising the outcome of your appointment, any referrals to your doctor, lifestyle and exercise advice, and any other advice given. If a referral letter was issued, you can view it in the ‘Documents’ section. If treatment was prescribed, it will appear in your Cart for checkout.

You may receive a short survey about your experience. We encourage you to complete it — your feedback helps improve the service for you and other patients.

Go to your Cart, select ‘Checkout’, choose your delivery address and method, confirm your billing address, review the order, and submit payment. NowPatient never handles your payment details — all payments are processed securely by our banking partner.

Yes. NowPatient keeps you informed at every stage via email and in-app notifications.

Fourteen days after receiving your first monthly supply, NowPatient will send you a notification advising you are eligible to reorder.

Before reordering, you must check in with specialist weight loss clinicians. This can be by video consultation and/or online assessment with photo verification, depending on the programme schedule. Check-ins allow clinicians to follow up on your progress, assess new information, confirm treatment remains safe and effective, and adjust your dose if needed.

Each month, you complete a quick online assessment so clinicians can monitor your progress. Once approved, your medication is ready for checkout from your Cart.

Every 3 months, you attend a follow-up video consultation with a NowPatient clinician. You will receive a notification reminder. Go to ‘Manage Treatments’ in your Weight Loss Programs Service Card to book a convenient time.

Photos of your most recent weight readings and a completed online assessment provide evidence of your progress. This allows the clinical team to verify your weight, monitor your journey, and ensure treatment remains safe and suitable. All images must be accurate and unedited — weight loss medications can cause serious illness and severe side effects if used inappropriately.

Submit 3 photos: a front view (standing straight, arms relaxed), a side view (profile, standing naturally), and a photo standing on a digital scale with the weight reading visible. Display a notice with the date in each photo. All photos must be taken within the last 3 days, with good lighting, and without filters or editing.

During months 2, 3, 5, 6, 8, 9, 11, and 12 when requesting a new supply. During months 1, 4, 7, 10, and 13, you attend a video consultation instead. Photos are also required at your annual review.

Standing straight, arms relaxed at sides. This captures overall body shape and abdominal profile
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Either left or right side, standing naturally. This shows abdominal protrusion and posture, which is important for assessing visceral fat distribution

Wear similar clothing each time (or minimal clothing)

Treatment cannot be provided without photos and a completed treatment feedback survey. This requirement exists to ensure safe and appropriate prescribing.

Yes. NowPatient follows strict security and confidentiality protocols for all images. Photos are only viewed by your prescribing clinician.

Store injectable medications in the refrigerator. Do not freeze. Wegovy pens in use can be kept outside the refrigerator (below 30°C) for up to 6 weeks with the cap on. Mounjaro pens in use can be kept outside (below 30°C) for up to 30 days with the cap on.

Each pen contains 4 doses. You take one dose per week, so each pen lasts 4 weeks. Each month you increase your dose until reaching the maximum maintenance dose.

It depends on the individual. Some people see results within a few weeks, while others may need a few months. You may feel fuller after a few doses, but it can take time for the medication to work fully. If you don’t see changes after a few months, speak to your clinician.

If it has been 4 days or less, take the injection as soon as you remember and continue on your regular schedule. If more than 4 days but less than a full week, skip the missed dose and take your next one on your regular day. If more than a full week, you may need to restart at the lowest dose — check the advice in your patient account.

You may experience more intense side effects, but these should settle. If troublesome, delay your next dose by a few days. If severe or not resolving, speak to a healthcare professional. Always read the user manual and instruction leaflet carefully.

Option 1 (recommended): Order the same dose again and continue for another 4 weeks. There is no harm in staying on a lower dose longer. Option 2: If you have completed at least 3 doses at your current level with no side effects, you may consider moving to the next dose, though this is not recommended and may cause more side effects. If you lose more than one dose, order another pen of the same dose.

You can dispose of your sharps bin for free by contacting your local council and arranging a pickup.

Yes. NowPatient’s pharmacists provide weight loss medication advice and counselling. If you have questions about your medication, the pharmacy team is available to help.

A weight loss plateau is a natural part of the process. When you increase your dose, the medication may not seem as effective initially as your body adjusts. You may also lose water weight first. Continue taking medication as directed, eat healthily, and exercise regularly — you should resume losing weight after the plateau.

NowPatient provides advice on exercise, diet, and treatment concerns at each follow-up. You can track your progress using the Weight Loss Graph in the Performance Trackers section, and see your BMI Risk indicator in Personalised Insights on your homepage.

We deliver to all postcodes and zip codes worldwide. Some rural areas may experience slightly longer delivery times.

All orders are shipped in discreet, unmarked packaging. Temperature-sensitive items (like weight loss injections) use cold chain-validated packaging. Your first order must go to your registered address; after that, you can choose any address.

Your order will contain your prescription of pre-filled weight loss injection pens, along with alcohol swabs, needles, and a sharps bin for safe needle disposal (if ordered as part of the bundle).

UK: Royal Mail Tracked 24 & Signed (next-day). Europe: Royal Mail Tracked (3–5 working days). Worldwide: Royal Mail (5–7 working days, tracked where available). Orders before 3pm Monday–Friday are dispatched same day. Free shipment only applies to destinations in England.

Check tracking in the ‘Notifications’ section (bell icon). If not arrived within 10 days of dispatch, contact us.

Refrigerate your order and contact the Support Team as soon as possible. Your pen may still be suitable to use, and the team can advise.

NowPatient offers a free 12-month Weight Loss Treatment Cessation Support programme. It includes a Week 4 video consultation, regular online assessments (Week 8, 12, Month 6, 9, and 12), real-time weight alerts, diet and lifestyle resources, a dedicated app dashboard, ad-hoc support between check-ins, and the option to restart medication if clinically appropriate.

Research shows many people regain weight after stopping GLP-1 medications like Wegovy, Mounjaro, or Saxenda without the right support. The programme is designed to give you the best chance of maintaining your results long-term.

Board-certified pharmacists, nurses, or doctors who can prescribe any medicine for any medical condition, subject to accepted accreditation and good clinical practice. Each is registered with their respective regulatory body (e.g. GPhC), undergoes DBS checks and licence verification. The formulary is governed by Medical Director Dr. Ihtesham Sabri.

Yes. NowPatient holds comprehensive professional indemnity and liability insurance covering all digital health, pharmacy, and prescribing services worldwide. Insurance is provided by CFC Underwriting Limited, authorised and regulated by the Financial Conduct Authority (FCA).